I found FatLab to do our new site technical web maintenance when I had just about given up on finding a great technical service partner. FabLab spent the time to get to know my site and our needs. Whether it’s an urgent problem or a new feature request, they respond promptly, get the job done exactly as promised, and well within budget. - Alice Erret, RepRight.com
Our priority is timely, expert Web maintenance and Web support for our clients.
Every site is different and has different needs (just like your organization), so do a different level of work for each of our clients. Some sites need a fix right now because it’s broken, hacked or down. Some web sites need a host that will keep it running and do what’s needed when it’s not, but don’t get updated often or need much work. Some sites need constant attention by pros.
FatLab does all those things, and we can do them for you. View a detailed listing of our Web support services.
Channels: phone, ticket system, email, twitter, skype
FatLab is a Web Maintenance and Web Support company.
We support many different platforms and specialize in open source technologies. We currently have active clients running sites built in custom PHP/MYSQL, WordPress, Drupal, Joomla!, ExpressionEngine and Adobe Coldfusion. Learn more about about our Web support company.
We are in the U.S.
Your days have enough challenges. There’s no good reason to add to the list by dealing with huge time zone differences, language bariers and simple accountability. FatLab conquers these challenges by providing a company that operates on standard U.S. business hours, retains more than a single developer and speaks english as a primary language. Our business model allows us to remain focused on our client’s needs and not treating Web maintenance as a secondary service.
Calls answered / returned: 8:30am-9:00pm Eastern M-F
Our Online Support Ticket System
To ensure the smoothest and most timely communication regarding your support needs, each of our clients are provided a unique account to our online web support ticket system. This is a full featured easy to use ticket system that will allow you to submit support requests 24/7/365. In addition to allowing you to submit new requests, this system allows you to remain up to date with the status of your particular Web support requests.
Or just call us. More specifically you can call your dedicated account manager.
After Hours Emergency Contact: Yes
Your Dedicated Account Manager
We provide each of our clients a dedicated manager as we understand that sometimes things must be discussed before a more simple support ticket can be submitted. The account manager’s job is to give you someone to talk to about your specific support and account issues. It’s not always best to go straight to the tech agents.
Flexible Support Terms
We understand that some organizations are extremely active with their Web sites while others update less frequently and simply need to be assured a stable and secure platform and occasional support. We offer a variety of support plans, all based on an estimated monthly usage. Our support plans start at 2 hours per month and we can design a customized plan for your organization. Long term agreements are not required.
We currently don’t publish our hourly Web maintenance fees for competitive reasons. However estimates are always free. Contact us today and we will reply with our rates and a job estimate (no high-pressure sales calls).