We had two WordPress websites that needed to be restored to a GoDaddy hosting account from backups. FatLab jumped quickly to solve our problem, kept us posted on their progress, and had both sites running smoothly within hours of receiving access information. Thank you FatLab! - P. Polson
Multiple Web Support Channels
- Submit a ticket via our 24/7 online web support ticket system
- Send us an email
- Call your dedicated account manager
Our Online Support Ticket System
To ensure the smoothest and most timely communication regarding your support needs, each of our clients are provided a unique account to our online support ticket system. This is a full featured easy to use ticket system that will allow you to submit support requests 24/7/365. In addition to allowing you to submit new requests, this system allows you to remain up to date with the status of your particular Web support requests. There is not much we wont’t do, but see our listing of Web support services for more information.
Your Dedicated Account Manager
We provide each of our clients a dedicated support manager as we understand that sometimes things must be discussed before a more simple support ticket can be submitted. The account managers job is to give you someone to discuss your specific support and account issues. We get that it is not always the most effective communication means to speak directly to a technical support agent.
Flexible Support Terms
We understand that some organizations are extremely active with their Websites, changing things often while others update less frequently and simply need to be assured a stable and secure platform and occasional support. We offer a variety of support plans, all based on an estimated monthly usage. Our support plans start at 2 hours per month and we can design a customized plan for your organization. Long term agreements are not required.
FatLab guarantees their work and proved it when an ecommerce project did not work as planned because of a bank issue. As soon as the issue was reported FatLab worked overtime to correct the issue and strategize how to deal with those that it had effected. They did this all without proposing additional bill time. We trust FatLab to get it right. - Arnita Jones, St. John’s Episcopal Church