Having worked for, amongst, as well as owned and operated studios and agencies, we understand what it is like to try and provide quality support to your clients while remaining focused on larger projects and campaigns. The juggling of resources and the expense of moving time away from other deliverables is a tough challenge. This is where we come in.
FatLab can provide a dedicated Web support desk so that your team can remain focused on larger deliverables. We bill at a rate that you can markup and we can either work directly with your client or through you. Regardless, the client remains yours and any requests beyond web maintenance will be sent directly back to you.
Let us be your support department. We understand that campaigns are your business and let’s face it… Web support sucks when you are trying to focus on the big picture. Web support may be something that becomes part of the job, but not necessarily a profit center. Pulling your top developers, designers or even account execs away from larger projects to work on individual support requests can be costly and impact schedules. This is where we come in. We want to be your dedicated support department.
FatLab has been a web support partner to Sage Growth Partners in Baltimore, Maryland for two years and has provided such services as site builds, hosting, regular website maintenance, security services, troubleshooting and general consulting. Together we have worked on a variety of efforts—some quick fixes and some ongoing. We work closely with Sage Growth Partners as a member of their team, working both behind the scenes and directly with clients.
“FatLab has been a consistent partner from day one. They’ve assisted us in full website rebuilds, complex custom applications, website maintenance and hosting, and regular website maintenance and fixes. We consider FatLab to be a fully integrated part of our team at Sage Growth Partners and they are a pleasure to work with on an almost daily basis.”
– Rachel Brocious, Director, Strategic Accounts
FatLab has been a web support partner of Delucchi Plus for 4 years and provides such services as site builds (agency provides design, content and campaign direction… we just build it), web hosting, dedicated infrastructure, security services, troubleshooting, migrations, site enhancements and updates. FatLab has worked on dozens of campaigns with Delucchi Plus over the years. FatLab also provides secure hosting to many of Delucchi’s high-profile/high-traffic client websites.
“When schedules get tight, we call on FatLab. FatLab, is a crucial partner for both execution and hosting infrastructure. With FatLab, we know it will get taken care of.”
– Thomas Frank, Chief Creative Office, Delucchi Plus
This New York based online strategy, communications and design/development firm relies on FatLab regularly to handle many different types of website support for their clients. With over 5 years of working together, we work behind the scenes for Andigo on an uncountable number of sites handling everything from routine website maintenance to large enhancements and new features.
“Fatlab has been an invaluable partner for Andigo New Media for more than 4 years. We regularly rely on the FatLab team to help us support and maintain many of our client websites. They keep us informed and have never failed to deliver, even under the tightest deadlines.”
– Andrew Schulkind, President, Andigo New Media