Top Dog Site Management the complete management service
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Real Clients / Real People

We could not be happier than we are with FatLab. They remain responsive to each and every request and have acted immediately when any technical issue has arisen. FatLab put together a unique plan just for us and did so at a flat monthly rate, which makes budgeting easier. We look forward to working with FatLab for years to come.
Dolores Alonso
Dolores Alonso: FPSA
Senior Director of Membership & Business Development
The American Board of Facial Plastic and Reconstructive Surgery (ABFPRS), a medical certification organization, does not have the technical resources in-house to manage our web presence. We rely on FatLab to help keep our website up to date, consult on best practices and ensure it remains online and stable for our membership and the public.
Missy Harp
Missy Harp: ABFPRS
Finance, Test, and Administration Manager
FatLab has been a consistent partner from day one. They’ve assisted us in full website rebuilds, complex custom applications, website maintenance and hosting, and regular website maintenance and fixes. We consider FatLab to be a fully integrated part of our team at Sage Growth Partners and they are a pleasure to work with on an almost daily basis.
Rachel Brocious
Rachel Brocious: Sage Growth Partners
Director, Strategic Accounts

Top Dog Management Service

As an integrated partner of your organization we make your business our business. The Top Dog Management plan is designed for busy organizations that want a complete management solution for all their online applications. this service includes project and content management, consulting, planning, vendor management and of course UNLIMITED web support, website maintenance, security services, monitoring and so much more!

Helping Manage All Your Online Activities

The Top Dog Management Plan is designed to allow us to become an integrated member of your team. We want to be a part of your planning meetings; we want to help you research the best solutions and we want to be consultants to help you better understand the technology you rely on and the options you have.

We'll help plan, execute and manage. We'll organize your multiple vendors and act on your behalf, we'll make sure all proposed and executed solutions are the best for your organization and budget.

So whether your needs are fairly constant or change radically with commercial campaigns, trade shows, events, political cycles, etc. we will be there to help you navigate these challenges with a dedicated client services manager / project manager, on call technical support and proactive monitoring.

Content Management

In-house vs outsource arguments mean very little to us, simply consider us your staff and send us content to format and post. Face it you're too busy to be resizing images, loading slide shows, formatting text to SEO best practice etc. However, this is what we do day in and day out... we're good at it and we're fast. Combined with ongoing consultation and strategy, we'll help you manage your content so that it reaches your audiences in a timely and effective manner.

Unlimited Website Support

Whether you have one website or many, we will remain on call to help you manage your online presence, fix what is broke and enhance features and functions over time. We'll work with you on integrations, upgrades and security. Have a question, just ask. In short, we become your webmaster and work to ensure your site remains online, stable, secure and provides the user experience you want for your visitors, customers, clients, members, donators, investors and any target audience.

Multi-Technology Support

At FatLab we are huge fans of WordPress and have many plans designed around it, however we have an expertise in many other platforms and technologies. Our Top Dog clients typically manage multiple platforms built on multiple technologies. Call us today for a free evaluation.

Mission Critical Website... What If It Were Down

Who receives a notice if your website were to go down? What if it just gets slow, would you know? Would you have to wait for a phone call from a donor who can't give, a customer who can't buy or a member who can't login before you knew?

Every Day 30,000 Websites Get Hacked

What if yours was one of the hacked sites?
Just how bad would your business be impacted?
How much money would you loose?
What would your members, customers or donors think?

If you are not worried about your website becoming hacked, then you should be. There is no such thing as a secure website, only a website (and host) that is protected against known threats. Hacks are generally not targeted, i.e. you don't have to be a large brand, politically controversial or have a lot of competition. In fact most hacks are attributed to bot networks that just poke around until they find a vulnerability. Now just think of the damage that will occur to your brand if your website is displaying embarrassing pharma advertisements or worse, infecting your visitors with viruses.

What If You Had a Problem... and Response Took Days?

Is Your Current Provider Not So Quick to React?

Your website is mission critical but you find yourself overwhelmed with the tasks involved in keeping it maintained. Is your current provider taking too many hours or even days to return your calls, emails and support requests? Do they then bill you by the hour, making it just about impossible to estimate and manage your web budgets?

Is Hourly Billing Making Budget Management a Pain?

As the saying goes, "there are many ways to skin a cat", and though we are dog lovers - we would never skin a cat... To the point, almost every developer tackles every challenge differently and each takes a different amount of time to get any task done. To make it worse, there are no standards in the development community. We all bill different rates for different things. How do you know if the developer woking on your project is fast but not very good, slow but great or any such combination? Oh yeah, isn't also in our best interest to work slower when we bill by the hour.. that doesn't seem fair. And to top it all off how are you supposed to manage a budget if you have no idea how much time anything you might need might take?

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We Have You Covered

Complete Management

  • Unlimited Friendly Support
  • Ongoing Website Maintenance
  • Content Management
  • Project Management
  • Consulting & Planning
  • Security Services
  • High Performance Infrastructure

Top Dog Site Management Also Includes

Your Site Monitored 24/7

I'm sure you already have backups, Right?! However, we'll add another layer of protection with additional offsite backups for your WordPress site. Backups will be taken daily of both the files and database and held for 30 days.

Imagine not having to worry about up/down time, knowing that someone will get an alert to the issue within minutes and respond accordingly. We won't just monitor for up and down but overall performance and respond if something isn't quite right.

Unlimited Support / No Hourly Billing

Hourly billing for website maintenance and support is pain in the ass! Is the developer fast, are they slow, did they not sleep well last night or forget to stop timing when they went for coffee? As the client, you want the developer to work as fast as possible but the developer wants to squeeze as much billable time as they can from each project. This puts us at odds! Does it make sense that the slowest coder, bills you the most?

This plan is designed to put us on the same team. You need WordPress support; we will provide it. Plain and simple. No more estimates, no more invoices full of surprises and no more guess work when it comes to your website maintenance budget.

Your Very Own Dedicated On-Call Webmaster

Know that your Webmaster is on call to you to fix any issue, refine your site, improve your site and consult with you on the best methods to reach your organization’s goals for their online presence. Your webmaster will respond within hours, acknowledge your needs and get your tasks done within a reasonable amount of time and do all this without hourly billing.

A Real-Time Firewall for Security

All traffic to your site will pass through a real-time firewall that will analyze all traffic for security risks, blocking threats before they even get to your site. This is all done without a performance hit, in fact your site will probably be faster and that will help your SEO rankings!

Daily Malware Scans

Your site will be scanned for malware. If anything is amiss, we'll start the cleanup process immediately. We'll also ensure your site does not remain black listed by any major search engine or index. There are no additional costs for malware cleanup.

Offsite Backups

I'm sure you already have backups, Right?! However, we'll add another layer of protection with additional offsite backups for your WordPress site. Backups will be taken daily of both the files and database and held for 30 days.

Redundant / High Performance Hosting

FatLab offers hosting services for WordPress and other technologies as part of our service offering. We have many options available including dedicated infrastructure. Let's talk shop and we'll put some muscle behind your online presence.

PRICING

Top Dog Management is a custom solution. We'll work with you to design a plan and budget that provides an all-inclusive service. You can be confident that your bill will always be our agreed upon amount, not a penny more. Your rate is guaranteed for the life of our relationship.

Have more than one website?
No problem. This plan was designed with multiple online properties in mind.

Have a CRM, AMS or Other System
No problem. We have a lot of experience working with such integrations. We'll of course have to evaluate your setup to make sure it is one we support so please give us call and we'll start the conversation.

FAQ

What's the Difference Between this Plan and the other offered plans?

This plan provides for UNLIMITED web support, project management, content management and is designed for organizations with more complex needs and/or a high degree of online activity.

How Long Do I have to Commit For?

The service is monthly and you can cancel any time. However, like a fine wine, the plan will only get better with age as we get to know your organization, websites, vendors and applications.

What Will You Need From Us?

Technically, at minimum, we will need the following: FTP and database access (control panel access is good too) The domain's DNS records or access to an individual who can make changes on your behalf

Do You Offer Any Guarantees?

We guarantee our work and if by chance we get something wrong, we will work (and work) to get it right. We are only human after all.

In terms of money, if you simply decide you don't like us in the first 30 days, we will refund your first payment in full and cancel your account (this never happens).

And of course, security...there is no such thing as a totally "secure" website, server or computer - only one that is protected in the best possible way. Though we can't guarantee your site will never experience a security issue. What we can guarantee is that we will do our best to resolve the situation as quickly as possible at no additional cost to you.

What Are Typical Response Times?

We like to make the initial response to new support requests within two hours during business hours (9-5 Eastern). However all support channels (phone, email and ticket system) are monitored around the clock for urgent situations.

Do You Offer 24/7 Support?

Our business hours are Monday - Friday 9am to 5pm eastern time. Typical response times are usually less than two hours during these business hours. However, if you have an emergency such as a down site or a security issue after-hours or on weekends, our phone system will direct you on how to get a hold of someone. All we ask is that you be kind and only wake us up for real emergencies.

What Does Unlimited Support Really Mean?

It means we don't bill by the hour and will handle all your reasonable support and maintenance requests without any regard to billing above the service plan. Requests may include working on current features and functions of the website and enhancing the site over time with new features and functions.

Typical tasks take anywhere from a few minutes to a couple hours (some a little longer). What we can't do is build you a new website. Don't worry, we'll build a good relationship and any reasonable request will be honored under the plan.

If I Need Support, How Do I Get a Hold of You?

  • Online Support Ticket System
  • Phone
  • Email

All support requests are handled in an online ticket system that allows us to track all your open requests and full history on each ticket. We are happy to talk things out over the phone as well and of course there is email.