Website Maintenance Plans

If your website is critical for your organization, we have a plan for you.

Protect your investment

FatLab can help you protect your website investment by providing a website maintenance plan that keeps your website secure, online, and up to date. One of the most important parts of owning and operating a website is maintaining it regularly. Don’t wait until it is several versions behind, has been hacked, or slowed to a crawl. Regular maintenance keeps your site running well, now and for years to come.

FatLab website maintenance plans focus on these key areas

  1. Real time security
  2. Malware and hack detection with immediate cleanup
  3. Backups, backups, lots and lots of backups
  4. Regular software updates (core, themes and plugins)
  5. Website performance and uptime monitoring
  6. On-call web support / webmaster services when you need it
website maintenance plans

We keep your site online, up-to-date, and stable so that you can concentrate on your core business.

FatLab offers three monthly plans designed to fit specific needs. Each plan includes basic website maintenance services such as regular software updates, proactive and reactive website security measures, and up/down/performance monitoring.

All website maintenance plans include

  1. Redundant high performance hosting*
  2. Real-time firewall
  3. On-site and off-site daily backups (held for 30 days)
  4. Daily malware scanning
  5. Regular software updates
  6. 24/7/365 site monitoring
  7. Dedicated support when you need it

*We can also provide dedicated infrastructure (priced separately) and work with your current host provider.

Which plan is right for your business?

Watch Dog Hosting

$225/Month
WordPress only
Billed in 15 minute increments

Big Dog Web Support

$750/Month
WordPress only
Unlimited support

Top Dog Management

Contact for custom quote
Multiple technologies
Unlimited support

Watch Dog Hosting is best for

Watch Dog Hosting is a Managed WordPress Hosting service, which means we keep your site online, secure, and up to date.

Watch Dog is perfect for any organization or individual looking for a secure and performance-focused hosting solution for their WordPress website. This plan works best for those who manage their own content, and only want someone to call on occasions when a little extra help is needed.

Big Dog Web Support is best for

Small to large organizations running websites built on the WordPress CMS. Big Dog Web Support provides a dedicated developer you can contact to:

  1. Fix what is broken
  2. Enhance what is present
  3. Ensure the site will remain online, secure
  4. React immediately if anything were to happen to take your site down

Top Dog Web Support is best for

This plan provides unlimited website support. This means that we are available to answer any question. We fix what is broken. We build new custom features for your site on an as-needed basis. Top Dog is right for you if:

  1. You curate multiple websites
  2. You require complex development such as third party software integrations
  3. You are active in large marketing campaigns or event launches that may require server resources during times of high traffic
  4. You need planning, project management or consulting services from our expert developers

Call us. Seriously. We love to talk.

We love to talk and spend a lot of our time consulting and advising our clients – we don’t avoid the phone. If an action item comes from our conversation a support ticket will be created immediately. If a ticket needs clarification and discussion we will arrange a call with you at your convenience.

Our phone lines are answered by a (real) human during business hours. They will be happy to patch you through or if someone is not immediately available a message will be taken. Calls are typically returned in less than 2 hours during business hours and if a critical issue were to arise, our team will ensure your message is delivered ASAP… no dead voicemail boxes.

But don't just take our word for it. Here's what our clients say.

fred lawrence bluerdige partners

FatLab took over our hosting and website maintenance over two years ago. FatLab has since provide all the services our previous major hosting provider lacked (firewall, backups, malware scans and more) and most importantly they have proven to be a reliable and trustworthy partner.

— Fred Lawrence, Marketing Director, Blue Ridge Partners

We wrote the book on website security.

We seriously did.

A short and easy-read by FatLab's founder Shane Larrabee that covers the basics of website security.

We admit, it's written by a nerd, but you don't have to be a server geek to get it. The goal was to document in easy-to-understand terms the requirements of maintaining a secure (as possible) website.

Use it as way to start a conversation with your current provider, or use it as a checklist to see how secure your website is today. Heck, print it out and use it as a coffee table book, we're just trying to be helpful.

website security ebook

Website hosting - which would you choose?

Hint: it's a trick question.

Really Expensive Web Hosting

Managed website hosting can cost what seems like a lot. Especially when comparing it with some of the budget plans offered by the big hosting providers. Click below to learn our take on what "Really Expensive" might get you and why it might not actually be that "expensive" after all.

OR

Really Cheap Web Hosting

Think about it... Are you paying less to host your organization's website than you are for your monthly latte habit at the local cafe? If you are, there might be something missing. We don't believe that web hosting should be expensive for the sake of being expensive but wait until you learn what you might be missing.

FAQ

How Long Do I have to Commit For?

The service is monthly and you can cancel any time.

What Will You Need From Us?

At minimum we will need the following:

  • FTP and database access (control panel access is good too)
  • The domain's DNS records or access to an individual who can make changes on your behalf
Do You Offer Any Guarantees?

We guarantee our work and if by chance we get something wrong, we will work (and work) to get it right. We are only human after all.

In terms of money, if you simply decide you don't like us in the first 30 days, we will refund your first payment in full and cancel your account (this never happens).

And of course security. There is no such thing as a totally "secure" website, server or computer - only one that is protected in the best possible way. Though we can't guarantee your site will never experience a security issue. What we can guarantee is that we will do our best to resolve the situation as quickly as possible at no additional cost to you.

What Are Typical Response Times?

Fatlab has been an invaluable partner for Andigo New Media for more than 4 years. We regularly rely on the FatLab team to help us support and maintain many of our client websites. They keep us informed and have never failed to deliver, even under the tightest deadlines.

If I Need Support, How Do I Get A Hold of You?

  • Online Support Ticket System
  • Phone
  • Email

What If I Sign Up for a Plan Without Unlimited Support, Can I Still Get Help?

Yes. The fundamental difference between the unlimited plans and those without is that support is billed in at our current hourly rate in 15 minute increments. Support is still available to you.

From the Blog