Ever meet a guy with his own Service Level Agreement (SLA)?
Well now you have.
I founded FatLab, LLC because after well over a decade in the web development industry I sensed a void. It seemed that you couldn’t throw a rock without hitting someone who said they knew how to build a website and tools like WordPress and Drupal allow even non-programmers to launch sophisticated websites. However, general support and client service were lacking. Too many times I heard complaints that agencies made website maintenance a low priority service or freelancers couldn’t be reached post launch. With this in mind I launched FatLab Web Support in late 2011 as a client service focused company, looking to great customer/client service companies as Disney, Starbucks, AmericanExpress and Rackspace for inspiration.
Professional Experience: 17+ yrs
I do and in fact my adventure began well before AOL filled our (snail) mailbox with 5.25 floppy disks, when getting online meant looking up a phone number in local BBS directory and ‘high speed’ was 14.4 BAUD.
Languages and Platforms: Linux, Apache, MySQL, PHP, Windows, IIS, MS SQL, Coldfusion (yes, really), WordPress, Drupal, ExpressionEngine, Joomla
Titles Held: Director of Client Service, Interactive Director, Director of Technology, Partner, Project Manager, Lead Developer, Janitor (unofficially), Boat Boy (that one is real)
Not Really. Despite this fascination with computers and technology, I was more interested in how technology could be used in marketing and communications. My career began amongst large and mid-sized PR and marketing firms including Ogilvy PR (Washington, DC) , Brodeur (Boston, MA) and The Hoffman Agency (San Jose, CA). Working for the agencies gave me great experience working with people and companies. The question was always: How can we use web technology to meet business and communication goals?
Point of Pride: I have several clients that have been with me over 10 years
Recognition: PR Platinum Award, Pollie Award
In 2003 I launched Larrabee Interactive Business Communications, LLC (Larrabee IBC) after leaving the agencies. Based in Washington, DC, this was a consultancy focused on working with trade and issue based organizations and commercial businesses on developing their online presence and interactive communications strategies. Larrabee IBC was acquired by Project BIG fish, a Washington, DC based design studio, in late 2004. I served as a partner and the Director of Technology at Project BIG fish for 6 years.
Relative Fact: I developed a proprietary and commercially successful Content Management System (CMS). However, today I am an open source convert typically recommending WordPress or Drupal.
In 2010, prior to launching FatLab I served as the Director of Client Service for Blue Water Media, A Washington, DC based interactive firm focused on providing interactive solutions to private businesses and the federal agencies.
I graduated from Western Washington University in Bellingham, Washington and currently live in Playa Potrero, Costa Rica with my wife Amy, daughter Kendyl and of course a Fat Labrador. I make regular trips back to Washington, DC and work East Coast business hours (not sitting on a beach with an umbrella drink).